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Supplier Notes

SSM Industries Launches Customer Service Initiative

SPRING CITY, Tenn. — May 2, 2014 — Tennessee based SSM Industries Inc. (SSM) is pleased to announce the launch of their new Customer Service Initiative. SSM's enduring success is largely due to our partnerships with our customers. Guided by a core value of excellence, our Customer Service team is now making available a Binder Program that will provide our partners a valuable resource tool.

The Binder Program launch will create an efficient tool for all of our customers. The Binders will be provided along with sample headers (fabric samples and all relevant spec information) at no cost to our customer. This reference guide will be key to providing excellent customer service. As new fabrics are developed and come on-line, the Customer Service team will provide our customers, in the Binder Program, these new informational resource headers. Our Customer Team will also follow up with customers to discuss our dynamic fabric options.

SSM Industries, Inc., Vice President, Sales & Marketing, Steve Smith says, "SSM is initiating this program to better deliver our cutting edge fabric options to the market. We are ready to work one-on-one with our customers to design and personalize all of their specific fabric needs."

SSM is dedicated to providing better connections and information for our customers regarding our fabric offerings. This investment will also provide convenience and will help simplify the ordering process. The Binder Program is a tool for research and will support our customer's long term needs.

Please feel free to contact one of our customer service representatives to request a binder or visit our booth at Techtextil in Atlanta, Ga., to be put in the program. SSM customers will enjoy courteous, knowledgeable service from our team of professionals committed to delivering an outstanding customer experience.

Posted May 6, 2014

Source: SSM Industries

 




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