Service Thread Wins Microsoft Pinnacle AwardService Thread Manufacturing Co., Charlotte, has
received the Microsoft Business Solutions Pinnacle Award for Excellence in Customer Service. The
award was presented recently in Orlando, Fla., at Convergence, Microsoft Business Solutions largest
annual customer event. Winners are chosen from more than 250,000 Microsoft Business Solutions
customers worldwide.We have significantly improved our business processes with the use of
technology and have experienced a considerable increase in sales, improved lead times for customer
ordering, improved cash flow and improved accuracy in inventory transactions. My estimate of our
return on investment is less than one year all of this in an industry that has really struggled,
said Jay Todd, CFO, Service Thread.
June 2003
